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Frequently Asked Questions
General
What is EasiKart?
EasiKart is a subscription based grocery and essentials delivery service that brings your needs to your doorstep biweekly or monthly. It is designed to save you time and stress.
How does the subscription work?
You select your location, choose a ready made plan, edit or create your own from scratch and we deliver your groceries regularly without you needing to reorder each time.
Which areas do you serve?
We currently deliver in Lagos, Ibadan, Ogun, and Osogbo. We are expanding to more locations soon.
What makes EasiKart different from other delivery services?
We offer flexible subscription plans designed around your lifestyle, predictable deliveries, and budget friendly options. You can also send us your grocery list and we will curate a perfect plan for you
Do I need to reorder every month?
No. Once you subscribe, your plan continues automatically.
Plans and Customization
Can I customize an existing plan?
Yes. You can adjust any plan to fit your household’s needs by clicking the Customize Plan button or chatting with us on WhatsApp.
Can I create a plan from scratch?
Yes. Simply tell us what you want through WhatsApp and we will build a plan just for you.
Are your plans suitable for families or individuals?
Yes. We have plans for students, singles, couples, small families, and large households. You can also increase or reduce the quantity of items.
How often will I receive deliveries?
EasiKart delivers your groceries on a structured monthly cycle. Orders are grouped and delivered on scheduled days to ensure freshness and reliability:
Ibadan: Monday, Wednesday, Friday (cut-off 6PM the day before)
Lagos: Tuesday, Thursday, Saturday (cut-off 6PM the day before)
Can I pause or skip a delivery?
Yes. You can pause your subscription or skip a delivery by notifying us on whatsapp at least 48 hours before your next delivery.
Payments and Pricing
How do I pay for my plan?
We accept payments through debit card, bank transfer, USSD secured by Paystack.
Can I change my payment method?
Yes. Just contact us and we will help you switch to a different payment option.
Is there a delivery fee?
No extra delivery fee! Your monthly subscription covers everything. We handle packaging, handling and delivery, so your groceries arrive on time, fresh, and hassle-free.
Are prices the same in every location?
No. Prices may vary based on your location due to local market conditions and delivery costs.
Is there a discount for longer subscriptions?
Yes. We occasionally offer discounts or bonuses for customers who subscribe for three months or more.
Delivery and Logistics
What time do you deliver?
EasiKart delivers on scheduled days only to ensure reliability and freshness:
Ibadan: Monday, Wednesday, Friday
Lagos: Tuesday, Thursday, Saturday
Deliveries are made between 9AM and 5PM, and all orders must be placed before 6PM the day prior to be included in the next delivery batch.
Can I choose my delivery day?
To ensure freshness and reliability, EasiKart delivers on fixed scheduled days:
Ibadan: Monday, Wednesday, Friday
Lagos: Tuesday, Thursday, Saturday
Orders are automatically assigned to the next available delivery day based on when they are placed. All orders must be placed before 6PM the day prior to be included in the upcoming delivery batch.
What if I am not home during delivery?
No worries! EasiKart ensures your order is safely delivered even if you’re not home. Our EasiPadi team will contact you to arrange a convenient handover or leave your order securely at your preferred location.
What happens if an item is out of stock?
We will contact you to choose a replacement or apply a credit toward your next subscription.
How can I contact EasiKart for support?
You can reach out to our support team, EasiPadi, anytime via WhatsApp, phone, or email. We are always ready to help.